Neptune Black Friday September 2020

FAQ for Neptune

How can I get social with Neptune?

Easy to socialize with Neptune! Currently, Neptune has its own Facebook, Twitter, YouTube or Snapchat account, and Neptune wants to provide customers with the right services. Also, Neptune will also send a message on neptune.com. Neptune is waiting for you, please subscribe to Neptune channel now and don't miss any new news.

How to contact Neptune?

Neptune specially opened a special customer service channel for customers to solve the desired problem in this way. You can find the button by browsing any page of neptune.com and get in touch with customer service. Neptune will solve the problem for you in the first time.

Why is my Neptune promo code not working?

There are some reasons for this, one of which is that only one coupon code can be used per order, so check to see if a discount has already been automatically applied to your order. If so, you won’t be able to add another discount to this order. And also please check to make sure your promo code isn’t expired, case-sensitive or unavailable for the items in your cart. Or the Neptune promo code you applied can only be used for some items or some categories which the items in your cart are not qualified for this discount.